Our NPS score

We use NPS to gauge our clients’ satisfaction and degree of ambassadorship. NPS stands for Net Promoter Score, which is a metric used to measure the loyalty of customers to a company.

NPS scores are measured with a single question:
“How likely is it that you would recommend [Organization X] to a friend or colleague?”

The overall NPS score based on the answers is reported with a number from -100 to +100. The higher the score, the better. Curious to know more about this metric? Continue reading here

The graphs below provide insight into Merluno’s NPS score and the underlying information.

Curious about feedback from our clients? Click here.